As the world becomes more interconnected, contact centres are at the forefront of serving a diverse and multilingual customer base. But how can brands create a work environment that’s both engaging and effective when different languages and cultures converge?
You’re invited by the European Customer Contact Alliance (ECCA) to Foundever in Lisbon, Portugal on Friday 18 October from 12:00 - 16:00 WEST for an exceptional opportunity to delve into the challenges and opportunities of employee engagement in a multilingual contact centre at our upcoming LINK Event: Employee engagement in a multilingual contact centre.
This event is tailored for industry leaders who are eager to enhance employee engagement and satisfaction through innovative multilingual support practices.Here's what to expect:
Discover how Foundever have successfully scaled operations, managing thousands of agents while balancing compliance, commercial goals, and post-sales support for a major MedTech company.
Learn how AI and advanced technologies are revolutionising hiring, training, and performance management, enhancing service quality and employee wellbeing.
Hear from industry peers about the direct link between employee engagement and customer satisfaction.
Connect with customer contact leaders from across Europe, share experiences, and discuss the strategies and tools necessary to evolve your contact centre operations.
Places are allocated on a first-come-first-served basis around Europe – so don’t wait to register your free place here.We look forward to welcoming you to Lisbon!
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