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Notícias
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Associados APCC Premiados no Contact Center Word 2014
A iniciativa da Contact Center World, pretende premiar o que de melhor se faz a nível mundial na indústria de relacionamento com o cliente.
Os resultados dos prémios internacionais “World Awards 2014 – Top Performers” foram conhecidos no evento Top Ranking Conference, em Lisboa a 27 de junho 2014.
Além de premiar os melhores na área de contact center, os “World Awards– Top Performers” promovem um importante fórum de reflexão e de partilha das melhores práticas a nível mundial, com as melhores empresas do sector de contact center.
Conheça os associados APCC premiados neste evento.
Best Contact Center - Medium (Inhouse)
Silver Medal Winner: DHL Express Portugal
Best Contact Center - Mega (Outsourced)
Gold Medal Winner: Teleperformance Portugal
Best Contact Center Executive / Director
Bronze Medal Winner: Frederico Carona
Best Contact Center Operational Manager
Gold Medal Winner: Susana Silva
Best Contact Center Supervisor
Silver Medal Winner: Susana Nova
Best Contact Center Trainer
Silver Medal Winner: Ricardo Miguens
Best In Customer Service - Mega (Inhouse)
Gold Medal Winner: NOS Portugal
Best In Customer Service - Mega (Outsourced)
Silver Medal Winner: Teleperformance Portugal
Best Incentive Scheme
Silver Medal Winner: MetLife Portugal
Best Contact Center Design Award
Gold Medal Winner:Teleperformance Portugal
Silver Medal Winner: NOS Portugal
Best Customer Loyalty Program
Gold Medal Winner: NOS Portugal
Silver Medal Winner:
DHL Express Portugal
Best Outsourcing Partnership
Silver Medal Winner: Teleperformance Portugal / MetLife
Best Recruitment Campaign
Gold Medal Winner: Randstad
Best Sales Manager
Gold Medal Winner: Rui Silva
Best Technology Innovation - Internal Solution – Mega
Gold Medal Winner: NOS Portugal
Best use of Self-service Technology
4th Placement: NOS Portugal