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BENCHMARKING DA ATIVIDADE DE CONTACT CENTERS
Estudo de Benchmarking da Atividade de
Contact Centers em Portugal
É um estudo que caracteriza o sector dos Contact Centers em Portugal.
Este estudo tem como objectivo:
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Perceber a evolução dos principais indicadores da indústria dos Contact Centers
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Compreender o comportamento e tendências da Indústria a nível global
O estudo pretende divulgar o que de melhor se faz em Portugal, mostrando as principais evoluções relativamente a anos anteriores.
![PDF-do-Estudo_Revisão-Final-LOW_V2-1.jpg](https://static.wixstatic.com/media/43c603_2950616aefae41e3b8197e0699eb5894~mv2.jpg/v1/fill/w_222,h_314,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/PDF-do-Estudo_Revis%C3%A3o-Final-LOW_V2-1.jpg)
![capa_bench.jpg](https://static.wixstatic.com/media/43c603_8fe908272e4c4f0997ec96debc1f170c~mv2.jpg/v1/fill/w_222,h_320,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/capa_bench.jpg)
![AF_EstudoBenchmarking_2021-1.jpg](https://static.wixstatic.com/media/43c603_65273bb860be4f448b7929f1b5779974~mv2.jpg/v1/fill/w_222,h_326,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/AF_EstudoBenchmarking_2021-1.jpg)
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![capa_estudo_2020.jpg](https://static.wixstatic.com/media/43c603_687ebff5e89e429885707686fe70756a~mv2.jpg/v1/fill/w_244,h_320,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/capa_estudo_2020.jpg)
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